Voice Service Terms
Rules and expectations for automated reminder calls.
1. Intended use
ReminderCall voice functionality is intended for legitimate, customer-related notifications such as appointment, reservation and scheduled-service reminders.
2. Recipient authorization
The business using ReminderCall is responsible for determining whether the recipient has requested, authorized or otherwise may lawfully receive the call. Businesses must not upload lists of phone numbers for which they lack the necessary authorization or lawful basis.
3. Caller identification
Customers must not manipulate caller identification information to impersonate another person, organization or service, or to conceal the true purpose of a call where disclosure is required.
4. Message content
Reminder content must be accurate, relevant to the scheduled event or requested service, and free from deceptive claims. Customers must not use ReminderCall to deliver threats, scams, harassment, illegal solicitations, or other prohibited content.
5. Frequency
Calls should be limited to what is reasonably necessary for the stated reminder purpose. Repeated or excessive calls that cause complaints or abuse may result in restrictions.
6. Opt-out and recipient preferences
Where applicable, customers must provide recipients with a practical way to stop or avoid future calls and must honor applicable do-not-call, consent withdrawal and similar requirements.
7. Carrier and provider requirements
Calls may be subject to telecommunications-carrier policies, country-specific rules and the requirements of our voice/API providers. ReminderCall may block or restrict traffic that creates compliance, fraud, security or abuse concerns.
8. Recording
ReminderCall does not require call recording for basic reminder functionality. If recording or transcription is introduced, additional notices, consent requirements, retention controls and terms may apply.
9. Reporting concerns
To report an unwanted or potentially abusive ReminderCall communication, contact contact@remindercallapp.com with the calling number, approximate date/time and any available details.